TINGKAT KEPUASAN PELAYANAN KLUB OLAHRAGA TENIS MEJA TERHADAP ATLET TENIS MEJA DI YOGYAKARTA
Abstract
ABSTRAK
AGAINST ATHLETES OF TABLE TENNIS IN YOGYAKARTA
Muhammad Rasjiid Attaimini,Prof.Dr.Tomoliyus, M.S.
acidattaimini027@gmail.com , Tomoliyus.co.id
Pendidikan Kepelatihan Olahraga
Penelitian ini bertujuan untuk mengetahui seberapa jauh tingkat kepuasan atlet
tehadap pelayanan klub tenis meja di Yogyakarta. Penelitian ini merupakan penelitian
deskrptif kuantitatif, menggunakan metode survei dengan teknik pengumpulan data
mengunakan angket. Subyek penelitian menggunakan klub tenis meja di Yogyakarta.
Analisis data mengunakan deskriptif kuantitatif yang dituangkan dalam bentuk persentase.
Hasil penelitian ini menunjukkan tingkat kepuasan atlet tehadap pelayanan klub tenis meja di
Yogyakarta berada pada kategori “sangat rendah” sebesar 0% (0 atlet ), ”rendah” sebesar
15,38% (10 atlet), “sedang” 80,00% (52 atlet), “tinggi” sebesar 4,62% (3 atlet), dan “sangat
tinggi” sebesar 0% (0 atlet). Berdasarkan nilai rata-rata yaitu 80,00% tingkat kepuasan atlet
terhadap pelayanan klub tenis meja di Yogyakarta masuk dalam kategori “sedang”.
Kata kunci: Kepuasan, Pelayanan, Tenis meja
ABSTRACT
This research aims to find out how the level of satisfaction of service clubs taking
action against athletes of table tennis in Yogyakarta. This research is quantitative deskrptif
research. using method survey with data collection techniques using question form. The
population of this research is the Club of table tennis in Yogyakarta. Research on sample
taken using descriptive quantitative as outlined in percentage form. Data analysis using
descriptive quantitative which is poured in the form of a percentage. The results of this study
indicate the level of satisfaction of services taking action against athletes of table tennis clubs
Yogyakarta are on the category of "very low" of 0% (0 of athletes), "low" of 15.38% (10
athletes), "medium" 80.00% (52 athletes), the "high" of 4.62% (3 athletes), and "very high"
of 0% (0 of athletes). Based on the average value that is 80.00% satisfaction level against
athletes of table tennis clubs Yogyakarta fall into the category of "medium".
Keywords: Satisfaction, service, table tennis
AGAINST ATHLETES OF TABLE TENNIS IN YOGYAKARTA
Muhammad Rasjiid Attaimini,Prof.Dr.Tomoliyus, M.S.
acidattaimini027@gmail.com , Tomoliyus.co.id
Pendidikan Kepelatihan Olahraga
Penelitian ini bertujuan untuk mengetahui seberapa jauh tingkat kepuasan atlet
tehadap pelayanan klub tenis meja di Yogyakarta. Penelitian ini merupakan penelitian
deskrptif kuantitatif, menggunakan metode survei dengan teknik pengumpulan data
mengunakan angket. Subyek penelitian menggunakan klub tenis meja di Yogyakarta.
Analisis data mengunakan deskriptif kuantitatif yang dituangkan dalam bentuk persentase.
Hasil penelitian ini menunjukkan tingkat kepuasan atlet tehadap pelayanan klub tenis meja di
Yogyakarta berada pada kategori “sangat rendah” sebesar 0% (0 atlet ), ”rendah” sebesar
15,38% (10 atlet), “sedang” 80,00% (52 atlet), “tinggi” sebesar 4,62% (3 atlet), dan “sangat
tinggi” sebesar 0% (0 atlet). Berdasarkan nilai rata-rata yaitu 80,00% tingkat kepuasan atlet
terhadap pelayanan klub tenis meja di Yogyakarta masuk dalam kategori “sedang”.
Kata kunci: Kepuasan, Pelayanan, Tenis meja
ABSTRACT
This research aims to find out how the level of satisfaction of service clubs taking
action against athletes of table tennis in Yogyakarta. This research is quantitative deskrptif
research. using method survey with data collection techniques using question form. The
population of this research is the Club of table tennis in Yogyakarta. Research on sample
taken using descriptive quantitative as outlined in percentage form. Data analysis using
descriptive quantitative which is poured in the form of a percentage. The results of this study
indicate the level of satisfaction of services taking action against athletes of table tennis clubs
Yogyakarta are on the category of "very low" of 0% (0 of athletes), "low" of 15.38% (10
athletes), "medium" 80.00% (52 athletes), the "high" of 4.62% (3 athletes), and "very high"
of 0% (0 of athletes). Based on the average value that is 80.00% satisfaction level against
athletes of table tennis clubs Yogyakarta fall into the category of "medium".
Keywords: Satisfaction, service, table tennis
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