THE EFFECT OF MINI BANK LABORATORY MANAGEMENT, CUSTOMER SERVICE SKILL AND RECORDING FINANCIAL TRANSACTIONS SKILL TOWARD STUDENTS’ UNDERSTANDING BASIC OF BANKING

Abstract

This research is aimed to know the effect of Mini Bank Laboratory Management, Customer Service Skill on Banking and Recording Financial Transactions Skill on toward Students’ Understanding Basic of Banking in SMK N 1 Pengasih academic year 2016/2017. This study was population  research wich population were all of accounting students class X about 63. Data Collection Technique use Questionnaire and test. Then Data Analysis Techniques were simple regression and multiple regression. The results of this study were: (1) There was a positive influence of Mini Bank Laboratory Management towards Students’ Understanding Basic of Banking, (2) There was a positive influence Customer Service Skill towards Students’ Understanding Basic of Banking, (3) There was a positive influence of Recording Financial Transaction Skill towards Students’ Understanding Basic of Banking (4) Mini Bank Laboratory Management, Customer Service Skills and Recording Financial Transaction Skill together had positive effect toward Students’ Understanding Basic of Banking.

Keywords: Customer Service Skills, Mini Bank Laboratory Management, Recording Financial Transaction Skill, Students’ Understanding Basic of Banking