THE ASSESSMENT OF CUSTOMER SATISFACTION AT HOMESCHOOLING KAK SETO SOLO

Indah Sulistian, Prodi Pendidikan Akuntansi, Universitas Negeri Yogyakarta
Dhyah Setyorini, Staff Pengajar Jurusan Pendidikan Akuntansi Universitas Negeri Yogyakarta

Abstract


This research is purposed to assess the customer satisfaction at Homeschooling Kak Seto Solo. This research is a descriptive study using survey methods. The results showed the level of student satisfaction with services provided by Homeschooling Kak Seto Solo is in the category of satisfied by 73.34% whereas the level of parental satisfaction in the category of strongly satisfied by 77.51%. The level of customer satisfaction based on the dimensions of empathy is in the category of strongly satisfied at 78.14%, the level of customer satisfaction based on tangible dimension is in the category of satisfied at 68.51%, the level of customer satisfaction based on the dimensions of reliability is in the category satisfied at 74.64%, the level of customer satisfaction based on the assurance dimension is in the category of strongly satisfied at 76.98%.

 

Keywords: customer satistfaction, homeschooling


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