EVALUATING THE IMPLEMENTATION OF ISO 9001:2008 STANDARD QUALITY MANAGEMENT SYSTEM TO THE RESULT OF DUAL SYSTEM EDUCATION PROGRAM

Abstract

This study has four objectives: first, it aims to describe the evaluation context, input, process, and product of DSE program with implementing ISO 9001:2008 standard quality management system. Second, describes DSE implementation that contains about DSE implementation effectiveness. Third, find out the level of customer satisfaction, namely students also DU/DI. Fourth, describes performance improvement of Pokja Prakerin. Type of this research is quantitative descriptive. Data collection methods used questionnaires, documentation, interviews and triangulation. Data analysis method used is descriptive quantitative with a percentage. Based on the research results, it is known that: first, implementation of  CIPP evaluation i.e. context, input, process, and product by implementing ISO 9001:2008 is quite good. Second, implementation of all DSE components in General in accordance with the DSE provisions organizing, effectiveness of DSE implementation reviewed from all of its components is effective category with the percentage of 76,2%. Third, the level of customer satisfaction at SMK Negeri 1 Bawang was in the satisfied category at 75.1% (students) also 69.4% (DU/DI). Fourth, implementation of ISO 9001:2008 on DSE program at SMK Negeri 1 Bawang have running well.

Keywords: Evaluation, Quality Management System, ISO Standards, DSE, Customer Satisfaction